Wild Support and FAQ

Hello Wildling!

We’ve removed our general public contact form. The shrinking of our team and simplification of our business, as well as the massive amount of spam we receive, have made general email untenable.

Our Wild customers and newsletter subscribers still have access to contact forms inside all internal emails. ❤️

If that’s not you and you need some help, check out some FAQs below. You can also find product-specific questions at the bottom of each product listing inside the Wild shop.

Shipping Support

🚛 Once a package leaves our warehouse, we have no control over what happens next.

If your package shows “delivered” and you can't find it, please wait 3-4 business days to see if it turns up. Sometimes it shows up a couple days later.

If you are still missing your order, please submit this FORM with all required information. We will process your claim as requested and close your request.

Product Support

Head over to the Wild Shop page and find the specific product you're looking for. Scroll to the bottom to find the FAQ for that product.

Shipping FAQ

🇺🇸 We only ship to the United States. The importing fees, shipping expense, and lost packages make international shipping impossible.

⏳ Your order fulfills in 2-3 business days and then takes 2-4 days in transit. We are not Amazon and never will be. Patience Grasshopper. BTW, you can order from us on Amazon if speed matters.

Wild Product FAQ

Are all your products gluten-free?

Yes and they always will be.

Help! I only received part of my order!

This is sometimes common for orders containing multiple items. We have stock in Austin, Texas and in a couple Amazon fulfillment centers around the US. Sometimes, due to stock availability and shipping proximity, orders will ship separately. If you do not receive your full order within a day or two of each other, please let us know so we can investigate it!

When will X Wild product be back in stock?

We are a small company and we like to keep it that way. Small batch superfoods from small farmers around the world. That's how we keep quality high. A downside of being small is keeping enough inventory in stock. So we often sell out of certain products. But the way we see it, that ensures freshness and quality! We do still try to keep stock in at all times, and we often have an estimated timeline of when it will be back.

Do you have an affiliate program?

Not anymore. Use code 1WildCustomer for 10% off your order.

Do you do sponsorships or branded posts?

Not anymore. We've found our investments are better spent in our products and customers and we let word of mouth do the rest.

Wild Coffee FAQ

What is the best way to store coffee?

Keep it stored away from light and heat in an air-tight container. Don't refrigerate your beans and only freeze your beans if you don't plan on using them soon. Then make sure you triple-wrap them.

Why are the beans oily?

The darker the roast, the more you will see the shiny coffee oils on the exterior of the beans. This is a sign of freshness as most mass-produced coffee, because it is stale, does not have these yummy coffee oils on the beans because they have dried out. The more you roast a coffee bean, the more you draw out the coffee oils inside the bean. Lighter roasts still have the oils inside the beans, making them look "dry," while the darker roasts will shimmer with excellent shiny coffee oils on their exterior.

Do you test for mold?

We don't in a lab, but we do test with human subjects! Our beans are freshly roasted locally in Austin, Texas. They are Organic, Fair trade, and single-origin. They are also primarily wet-processed (Sidamo is a dry process on raised beds). In our extensive human tests, mold or toxins have never been an issue with our beans, even when we've tested consuming beans stored for two months in the cabinet!

What is the best way to brew Wild Coffee?

First, always freshly grind your beans. This is a must.

Second, brew with whatever method you prefer; Chemex, French Press, Moka Pot, Pour-over, Cold Brew, etc.

Wild Vanilla FAQ

What are the ingredients in your Wild Vanilla Powder?

Nothing but 100% whole ground vanilla beans! 

What are the nutrition facts for Wild Vanilla Powder?

See them here.

What grade vanilla beans do you use for your vanilla powder?

Grade A Madagascar beans only!

Has your vanilla power been roasted or exposed to high temperatures?

It has not been roasted or exposed to high temps. The whole vanilla beans are slowly dried and then carefully ground into a fine powder.

How many vanilla beans are used to make the powder?

About ~12-14 whole vanilla beans are used to make 28g/1oz.

How much vanilla power do I use for recipes?

We recommend about 1/2 TSP per 1 TSP of vanilla extract called for in a recipe. Of course, you should experiment and always err on the side of using less as this is a very potent product, and a little goes a long way!

How can I use vanilla powder in recipes?

You can use Wild Vanilla Powder in countless ways. It is excellent in recipes—soups, stews, roasts, rubs, eggs, etc.—and perfect for adding some delicious vanilla flavor to shakes, smoothies, and coffee! *If you use it in plain coffee, note that it won't completely dissolve. This is not a powdered extract, so it doesn't dissolve like those cheap powders you find everywhere. Wild Vanilla Powder is made from entire ground vanilla beans and is not meant to completely dissolve in liquid!

How many servings?

1oz = 7 TSP servings

2oz = 14 TSP servings

3oz = 28 TSP servings

When not used for a recipe, you will rarely use 1 TSP at a time unless you are using it for a larger baking recipe. This product is best used as an acceptable sea salt, a pinch or two here and there to liven up recipes!

Wild Cocoa Butter FAQ

What form does the cocoa butter come in?

Cocoa Butter Wafers: Come in wafer discs easy for melting, cooking, adding to Butter coffee, and drinking chocolate recipes. Raw, Organic, Unrefined (non-deodorized), Fair Trade certified, and mixed-origin from South America and West Africa, depending on availability. 

How do I use cocoa butter?

Wild Cocoa butter is a versatile product most commonly used for skin and hair care products. But it's also a fantastic food product, one of the most stable fats in the world, and is what gives chocolate its smooth and silky chocolate flavor.

Check out our Chocolate Recipes section for more ideas on using Wild Cocoa Butter.

Is your cocoa butter processed in a nut-free facility?

It sure is! All of our chocolate products are processed in a facility that is 100% FREE of the top 8 major food allergens: Milk, Tree Nuts, Eggs, Wheat, Fish, Peanuts, Shellfish, and Soybeans.

How much is cocoa butter in the wafers?

There are about 2-3 wafers per TBSP. Each wafer is about 2-3g. That is about 17-22 calories and 2-3g of pure cocoa butterfat per TBSP.

Multiply these numbers by 4 to get 1/4 cup. There are three wafers per TBSP, 4 TBSP per 1/4 cup, and about 45-48 per cup.

Wild Fish Oil FAQ

What are the levels of EPA/DPA/DHA in 1 serving (1000mg) of the menhaden fish oil?

The approx. ratio of omega-3s in our Wild Fish Oil are - EPA: 108mg/g -  DPA: 21mg/g - DHA: 95mg/g.

So in 1x 14g serving: EPA: 1512mg, DPA: 294mg, DHA: 1330mg.

How is the fish oil processed?

Our fish oil is molecularly distilled and is 100% naturally occurring in triglyceride form.

Is your fish oil tested for heavy metals and mercury?

It sure is! Wild Fish Oil is tested multiple times throughout the production process. Also, it has to pass all COA analyses before each batch is shipped to market. 

Our supplier also owns the fishing boats that supply the fish, thus controlling the entire supply chain. Finally, we use menhaden and not the more common anchovy, sardines, and mackerel that are over-fished and often have issues with rancidity and higher levels of mercury. 

By using molecular distillation, heavy metals that might be prevalent in the fish are removed and what's left is pure, clean oil. Also, with menhaden fish, which this product is 100% derived from, these small fatty fish replenish so quickly (which is why they are sustainable) that the fish are rarely in the water that long and thus have a shorter total lifespan which reduces heavy metal toxicity tremendously. Typically, the bigger the fish, the more exposure to heavy metals. Hope that helps

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